Best buy mobile phone protection plan
He told me it didn't matter if they called, that they absolutely could not do it. I've had enough! What is going on with your people? Why was I sold a replacement plan on the basis that I could go into a store and get it replaced?
Why have two different supervisors on the Geek Squad customer service line told me I can go into the store? The funny thing is that if all of your people would have been on the same page and given me the same information, I would have a phone by now! Instead right at this moment if I call Geek Squad customer service and ask what the fasted way to get a replacement is, they will tell me to go to a store.
I appreciate you joining the forum and allowing us a second chance to further assist you. When customers start a service claim for a mobile phone while under a GSP plan, they may be subject to a non-refundable service fee if the phone is accidentally damaged due to handling ex: Once paid, we should ship you a previously repaired device to ensure you get your hands on a working phone as quickly as possible. The only time we would theoretically be able to provide you a replacement at your local store is if service is requested and we do not have a serviced replacement readily available.
If so, we should issue you a credit for the current market value of the device not exceeding the original purchase price to allow you to purchase a replacement at your leisure. I truly apologize if we failed to properly explain this at the store or when calling us for assistance and for any frustration you may have endured as a result. I'd be happy to help however possible.
Let me address a few things: I know about the service fee 2. As you said above, "failed to properly explain this at the store or when calling us for assistance". I guess I wasn't clear enough when I explained what happened. The sales guy in the store I bought the phone from specifically stated that this plan was better than the verizon pritection plan that I've always had. He sold this as more convenient specifically for the reason that if anything happened and the phone was still carried in the store that this plan was superior because I could go into the store for replacement.
That is not a "failure to explain" that is complete misrepresentation. Two of you geek squad supervisors one named Michael , when asked what the fastest way to get a replacement phone was, told me to go into the store and it would be replaced then and there. Update on best buy's continued ridiculous customer "service": She went through the entire process only to tell me my phone was not available for replacement.
Of course. She said she thought could figure it out and would call me back. To her credit, she did call me back in about 10 mins. She explained that she had some kind of computer error and the phone is available. Continued the process with her, when giving her my shipping information I knew it was going to be a problem. I live in Boulder City, NV. She repeatedly asked if the word 'city' was in the name and had to be entered that way.
After 3 times of very slowly going through my address, I also had her repeat it back to me. I specifically asked if a signature would be required for the package. She said no. This was a very specific question. I asked when the package would arrive. She said 2 business days and it should be thursday. If your employee would have known the answer to this very easy question I would have had it shipped to my office address! It's Friday today, and I had to take the day off for this. Ups has to track down the driver to see if he's still in town but most likely I will get it on Monday, at the earliest!
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None of this ridiculous situation is because of a misunderstanding or failure to explain. This is blatant false sales pitch just to trick someone into getting this awful protection plan and poor training of all of your geek squad phone agents. I am sure I won't get a response to this for seveal days but I waited to respond because apparently I had some kind of hope that best buy would still come through.
This is what needs to happen: A person who speaks english needs to call me and arrange for me to get a phone in the store! Sign up. What's included Monthly cost Deductible Mobile Insurance Insurance through Asurion that covers lost, stolen or damaged phones and malfunctions not addressed by the manufacturer's warranty. Maximum of two claims in 12 months.
It offers photo, video and contact backup and the ability to remotely locate and lock your phone, among other things. What's included Monthly cost Deductible Equipment Service and Repair Program Covers mechanical and electrical defects and malfunctions. First two service and repair transactions are free. Insurance covers lost, stolen or damaged phones.
Maximum of three claims in 12 months. What's included Monthly cost Deductible Device Protection Insurance coverage via Assurant, which covers loss, theft, accidental damage and mechanical or electrical failure. AppleCare covers up to two accidental damage claims in 24 months.
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Additional damage claims are handled by Assurant. What's included Monthly cost Deductible Extended warranty Covers manufacturer defects after the warranty expires. Can file claims on any three devices, with a maximum of nine claims in 12 months. Only available on iPhones. You can send your phone in for repairs or take it to a local shop and get reimbursed, minus the deductible. About the author.
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